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GO NEXTGEN TECH LTD (“we,” “our,” or “us”) is committed to providing high-quality IT products and services. This Refund and Returns Policy outlines the conditions under which refunds, returns, or service cancellations may be issued. By using our website gonextgentech.com or purchasing our services, you agree to the terms described below.

1. Company Information

Company Name: GO NEXTGEN TECH LTD
Company Registration Number: 16968155
Address: OFFICE 715, 85 DUNSTALL HILL, WOLVERHAMPTON WV6 0SR, UK
Email: Sales@gonextgentech.com

2. Refund Policy

  1. Digital Products & Services:

    • All sales of digital products or services (including software, subscriptions, and IT services) are final once delivered or activated.

    • Refunds may be considered only in cases of service non-delivery, technical errors, or failure to meet the agreed-upon service scope.

  2. Service Issues:

    • If you experience an issue with our services, please contact us at Sales@gonextgentech.com within 7 days of delivery.

    • Our team will review the issue and may provide a solution, replacement, or partial/full refund depending on the circumstances.

  3. Third-Party Products:

    • If you purchase services or software that include third-party products, refunds for those products are subject to the third-party provider’s policies.

3. Returns Policy

  • Physical returns are generally not applicable as most of our offerings are digital or service-based.

  • If a physical product is provided as part of a service agreement, returns may be accepted only if the product is defective, damaged during delivery, or not as described.

  • To request a return, contact us at Sales@gonextgentech.com with your order details and reason for return.

4. Cancellation Policy

  • Services may be cancelled before activation or delivery. Refunds for cancelled services will be assessed based on the work already completed.

  • Once a service has been fully delivered or accessed, cancellations may not be eligible for a refund.

5. How to Request a Refund or Return

To initiate a refund or return request:

  1. Send an email to Sales@gonextgentech.com.

  2. Include your name, contact information, order or invoice number, and a detailed explanation of the reason for the request.

  3. Our team will respond within 3-5 business days with instructions or resolution.

6. Important Notes

  • Refunds will be issued using the original payment method whenever possible.

  • We reserve the right to refuse a refund or return request if it does not comply with this policy.

  • This policy does not affect your statutory rights under UK consumer protection laws.

7. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

Email: Sales@gonextgentech.com
Address: OFFICE 715, 85 DUNSTALL HILL, WOLVERHAMPTON WV6 0SR, UK